Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only.

Shipping rates

Enjoy free shipping on all orders over $100. For orders under $100, a flat shipping rate of $7.95 applies. Your shipping cost is calculated and shown at checkout before you pay.

Order processing

Orders are processed within 1–2 business days after they're placed. Orders placed on weekends or holidays are processed the next business day.

Delivery times

Once your order ships, you can expect delivery within 5–7 business days. Please note that total delivery time is processing time plus shipping time.

Order tracking

As soon as your order ships, we'll send a confirmation email with a tracking number so you can follow it every step of the way. If you haven't received tracking within a few business days of ordering, check your spam folder or contact us at quellehealth@gmail.com.

Delays

Occasionally, delivery may take longer than expected due to carrier delays, high order volume, or circumstances beyond our control. We appreciate your patience, and we're always here to help if your order seems delayed.

Wrong address

Please double-check your shipping address at checkout. We're not able to be responsible for orders shipped to an incorrect address provided at checkout, but contact us right away at quellehealth@gmail.com if you catch a mistake and we'll do our best to help before it ships.

Damaged or lost packages

If your order arrives damaged, or your tracking shows delivered but you haven't received it, contact us at quellehealth@gmail.com and we'll make it right.

Questions?

You can always reach us at quellehealth@gmail.com and we'll be glad to help.